1. Information We Collect

We may collect different types of information depending on how you use our website:

(a) Personal Information (provided by you)

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Date of Birth / Gender (if provided for personalization)

(b) Payment Information

  • UPI, Debit/Credit Card, Net Banking, Wallet details (processed securely through third-party payment gateways such as Razorpay/PayU).
  • We do not store sensitive payment information (like CVV or full card numbers).

(c) Order Information

  • Product(s) purchased
  • Order history
  • Delivery details

(d) Technical Information (automatically collected)

  • Device type (desktop, mobile, tablet)
  • Browser type and version
  • IP Address and location data
  • Cookies & session data (see section 6 below)

(e) Other Information

  • Customer reviews, feedback, or queries submitted via forms, email, or chat.
  • Social media interactions (if you engage with our social handles).

2. How We Use Your Information

We use the collected information for:

  • Order Fulfilments: To process, confirm, and deliver your orders.
  • Customer Support: To respond to queries, complaints, or refund requests.
  • Personalization: To show you products and offers relevant to your preferences.
  • Marketing (only with consent): To send promotional emails/SMS/WhatsApp messages about discounts, sales, or new launches.
  • Website Improvement: To analyse traffic, monitor usage patterns, and improve functionality.
  • Legal Obligations: To comply with Indian laws, taxation, fraud prevention, and other regulatory requirements.

3. Sharing of Information

We respect your privacy. We never sell or rent your information to third parties. However, we may share your information with:

  • Courier & Logistics Partners (e.g., Shiprocket, Delhivery, Bluedart) – for shipping your orders.
  • Payment Gateways (e.g., Razorpay, PayU) – to securely process payments.
  • Marketing & Analytics Tools (e.g., Google Analytics, Facebook Pixel) – to understand user behavior and improve our services.
  • Legal Authorities – if required by law, government, or court orders.

All third parties are bound by confidentiality and data protection agreements.

4. Data Retention

We retain your personal data only for as long as necessary:

  • Order records & invoices → kept for 5 years (as per Indian tax & accounting laws).
  • Marketing data (emails/consent) → until you unsubscribe.
  • Support queries & complaints → stored for 1 year.
  • Once data is no longer required, it will be securely deleted.

5. Data Security

We use multiple layers of security to protect your information:

  • SSL (Secure Socket Layer) encryption for safe browsing & transactions.
  • Restricted access to sensitive customer information (only authorized staff).
  • Regular malware scanning & firewall protection.

⚠️ Note: While we use industry-standard practices, no online platform can guarantee 100% security.

6. Cookies Policy

Our website uses cookies and similar technologies to:

  • Remember your preferences (cart items, login info).
  • Improve site performance and loading speed.
  • Track website traffic & user behaviour (via Google Analytics).
  • Show relevant ads (Google Ads, Facebook retargeting).

You may disable cookies in your browser settings. However, certain features (like “Remember Me” or “Cart Save”) may not function properly.

7. Marketing & Communication

  • By creating an account or placing an order, you agree to receive transactional emails/SMS (order confirmations, shipping updates).
  • Marketing emails/SMS/WhatsApp messages will only be sent with your explicit consent (opt-in).
  • You may unsubscribe from marketing communication anytime via the link in emails or by contacting support.

8. Your Rights

As a customer, you have the right to:

  • Access – Request a copy of the personal data we hold about you.
  • Correction – Update inaccurate or incomplete information.
  • Deletion – Request deletion of your personal data (unless legally required to retain).
  • Data Portability – Request a copy of your data in a portable format.
  • Withdraw Consent – Opt out of marketing communication anytime.

9. Children’s Privacy

Our website is intended for individuals 18 years or older. We do not knowingly collect data from children. If we become aware of accidental collection, we will delete it immediately.

10. International Data Transfer

If you access Secret Signature outside India, your data may be transferred and processed in India. By using our website, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us: 📧 Email: support@secretsignature.com
📞 Phone: +91-9641444465
📍 Address: NISHIGANJ BAZAR, COOCH BEHAR – 736157